Product Features

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VigorIPPBX 2820 Integrated IP-PBX & ADSL Router Firewall
 

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Extensions & Groups

The VigorIPBX 2820 supports up to 50 active extensions. Each extension will be used for an IP desk phone (such as the VigorPhone 350, shown on the right), an analogue extension (either built into the IPPBX, on the ATA-24 device or some other analogue adaptor) or some other SIP-compatible VoIP device. The extensions can be on the same LAN as the IPPBX in your office or remote, in another office or someone's home. All extensions can call each other and transfer calls between each other.

Extensions can also be part of a group, so that calling the 'group' number will call all extensions who are members of the group. This is ideal for departmental usage, for example you can put a call through to the 'sales department' group and all of their phones will ring, so anyone in that department can answer the call.

Individual extensions can have their own voicemail (answerphone) preferences, for example sending a caller to voicemail when you're on another call or don't answer. Callers' messages can be listened to when you return to the office, or emailed to you wherever you might be. Using a phone like the VigorPhone 350, the MWI (Message Waiting Indicator) light flashes so you can tell when there is a message waiting. You can also set your extension to divert to another extension or group if not answered within a certain time.

Auto-Attendant (IVR)

The Auto-Attendant can answer your incoming calls and direct your caller to the correct department without any operator/receptionist intervention. You can record your own messages and set up the destinations of each selection, whether it's a group, individual extension or even a remote user. The caller can also dial extensions directly if they know the person's extension number. If the caller's selected department or person is busy, they can be put through to voicemail or placed in a queue, awaiting the next available person in that group.

The auto-attendant can also be used to give out frequently requested information such as your address, opening hours or travel directions, saving your staff much time from this repetitive task.

For out of hours periods, a different message can be automatcially played, perhaps telling the caller of your opening hours and alternative numbers to call or other resources available in the meantime (for example web addresses).

VigorIPPBX 2820 Detailed Specification